Returns & Exchanges
We carefully prepare each order according to the product selections and engraving information submitted by the customer. Because many of our products are personalized, engraved, or specially prepared for each order, returns and exchanges are limited to qualifying order problems.
Items That Match the Order
Returns or exchanges are not accepted when the item received matches the product, size, finish, options, quantity, and engraving information submitted with the order.
Please review all product selections, names, dates, ranks, spelling, capitalization, punctuation, and engraving details carefully before completing your purchase. We engrave and prepare products using the information supplied by the customer.
If There Is a Problem With Your Order
If there is a problem with an item as delivered, or if the item does not match the order submitted, please contact us within three calendar days of the carrier's confirmed delivery date.
We will review the order information and the condition of the item before approving a correction, replacement, exchange, refund, or return.
Photos and Original Packaging
Depending on the nature of the problem, we may require clear photographs of the product, engraving, shipping container, packaging materials, and shipping label.
Please keep the item and all original packaging until the matter has been reviewed and resolved. Photographs help us determine what occurred and whether a carrier claim, correction, replacement, or return is appropriate.
Return Authorization
Please do not send an item back without contacting us first. All returns, exchanges, replacements, corrections, and refunds must be reviewed and authorized by Commemorative Dog Tags before an item is returned.
Items returned without authorization may be refused or returned to the sender. Collect-on-delivery shipments are not accepted.
Return Shipping
When an authorized return is required because the item does not match the submitted order or because of a verified problem for which Commemorative Dog Tags is responsible, we will provide return instructions and pay reasonable return-shipping costs.
Shipping charges are not refundable when the product supplied matches the order submitted by the customer.
Available Resolutions
After reviewing the circumstances, Commemorative Dog Tags will determine the appropriate resolution. Depending on the situation, this may include correcting the item, replacing it, issuing a full or partial refund, or requesting that the product be returned for inspection.
A refund or replacement is not automatic merely because a problem is reported. Each request is reviewed using the order information, photographs, packaging, tracking records, and other available details.
Packages Shown as Delivered
Customers are responsible for providing a complete and accurate delivery address, including any apartment, unit, room, building, or facility information.
When carrier tracking confirms delivery to the address provided with the order, please check with household members, neighbors, reception areas, mailrooms, front desks, nursing facilities, assisted-living staff, and the local carrier before contacting us.
We will provide available tracking information and reasonable assistance, but replacement or refund of a package confirmed as delivered is not guaranteed.
How to Contact Us
If there is a problem with your order, please contact us through our contact page. Include your name, order information, delivery date, and a clear description of the issue.